Returns and Refund Policy
Having a clear policy on returns and refunds is an important part of the trust required for on-line sales. We put a lot of care and attention into the quality of our products and our packaging. However, in case you are not 100% satisfied:
- we offer a full refund or exchange within 14 days
- to be eligible for a return, your items must be unused and returned to us within 28 days of receipt
We also hope that our customer service will meet the requirements you would expect - please check out our current reviews to see if we are living up to that: customer reviews
For any assistance in relation to our returns and refund policy, please contact us in the first instance at firstname.lastname@example.org. If it's easier to ring, please do. We are a small, family business so might not be available to pick up your call immediately but if you leave a message we'll get back to you at the next possible opportunity.